extensible trouble-ticket tracking system
DescriptionRequest Tracker (RT) is a ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It features web, email, and command-line interfaces (see the package rt4-clients). RT manages key tasks such as the identification, prioritization, assignment, resolution, and notification required by enterprise-critical applications, including project management, help desk, NOC ticketing, CRM, and software development. This package provides the 4 series of RT. It can be installed alongside the 5 series without any problems. This package provides the core of RT. This package supports three database types out of the box: MySQL, PostgreSQL and SQLite. In order to support a zero-configuration install, SQLite will be used by default, but is not recommended for production use. Please see /usr/share/doc/request-tracker4/NOTES.Debian for more details and consider installing rt4-db-postgresql or rt4-db-mysql at the same time as this package.
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